UserFirst.Media

Stop Losing Users to
Poor Product Documentation

From recording to polished video in 48 hours. Our done-for-you service creates engaging product demos that cut support costs by 40% and boost feature adoption

Start Your First Project

One screen recording

Endless possibilities

Internal Training

SOPs to streamline internal processes

Create standardized operating procedures to optimize workflows and improve organizational efficiency.

Customer Education

Engaging product videos for customer education

Create compelling video content that teaches customers how to get the most value from your products.

Customer Support

Step-by-step help articles for product features

Generate visual documentation that reduces support queries.

Sales Enablement

Polished demo videos for your sales team

Create professional product demonstrations that help your sales team close more deals effectively.

Learning & Development

Training content for new team members

Create reusable onboarding materials to bring new hires up to speed.

Simple, transparent pricing

Choose the perfect plan for your needs

Starter

Perfect for small teams and startups

$697/package

5 videos with articles
48-hour turnaround
2 revision rounds
Custom branding
Multiple export options
1 Translation language

Professional

Best for growing companies

$1,497/package

12 videos with articles
36-hour turnaround
3 revision rounds
Custom branding
Multiple export options
2 Translation language
Priority support

Enterprise

For large scale operations

$2,797/package

24 videos with articles
24-hour turnaround
5 revision rounds
Custom branding
Multiple export options
3 Translation language
Dedicated account manager
Priority support

Frequently Asked Questions

Got questions? We've got answers.

What is UserFirst.Media?
UserFirst.Media is a service that creates professional, AI-enhanced instructional videos and companion articles for businesses and individuals.
How does the credit system work?
- One credit equals one video (up to 5 minutes) with a companion article
- Credits are valid for 3 months from the purchase date
- Unused credits expire after 3 months
What's included in each video?
- AI-enhanced script/content
- Custom branding (intro/outro, background)
- Auto-zoom effects
- Companion article with screenshots
- Multiple export options for both video and article
How long does it take to get my video?
Turnaround times vary by package:
- Starter Package: 48 hours
- Professional Package: 36 hours
- Enterprise Package: 24 hours
Rush delivery is available for an additional 50% credits
Can I make revisions to my video?
Yes, each package includes revision rounds:
- Starter Package: 2 revision rounds
- Professional and Enterprise Packages: 3 revision rounds
Additional revisions are available for 1 credit each
What file formats do you deliver?
We provide multiple export options:
- Video: MP4, GIF
- Article: PDF, rich text, HTML, markdown
What if I need more than 24 videos?
Our Enterprise Package offers volume discounts for larger orders. Contact us for custom pricing and benefits.
Is there support available if I need help?
Yes, we offer priority email support and access to our project management system. Enterprise clients also receive a dedicated account manager.
Can I try before I buy?
Contact our sales team to discuss a sample video tailored to your needs. [email protected]

Book A Call

Let's hop on a call to discuss the nitty gritty